Yes, we ship all over the world. Shipping costs will apply, and will be emailed to you after your order is placed.
Also, SDHQ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
Please check with your neighbors and or front desk if applicable. Shipping companies can sometimes make mistakes and drop them off at the wrong location. We have also seen packages getting scanned a day or two before actually getting dropped off. If you have checked these locations in a day or two, please let us know, and we will get a claim started with the carrier. When reporting a missing package, please provide the following information:
- The first and last name that the order is under
- Your order number
- The tracking number associated with the shipment
We apologize for any confusion;
These two checkpoints explain the check-out and shipping procedures during the check-out process.
Here is an excerpt from our shipping policy:
You will notice that no shipping charges are shown during your check-out process, no matter what delivery method you choose. We do this to allow you to receive to lowest shipping cost possible. We try to consolidate shipments and use the most efficient shipping method, freight, or UPS ground services to keep the shipping cost down. Our shipping department will determine the shipping charges, and you will be notified of the cost. This is the best way for us to give you the lowest cost.
All offers of free ground shipping only apply to shipping addresses in the continental United States.
After the shipping costs have been calculated, you will be sent an email with an updated link to your order. Your updated order will include your order's shipping costs and be your original order with the letter "A" at the end. While checking for updates on your order, please add an "A" to the end of your order number, as your order number without the "A" will show canceled since it has been superseded.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Please note that all Goose Gear products are made-to-order. Once your order is placed, it cannot be cancelled or refunded. Thank you for understanding the unique nature of our custom manufacturing process.
Right now, we are booking 90-120 days for suspension modification, diagnostics, gear, and performance jobs; custom fabrication can book out as far and 1.5 years in advance. If the vehicle was not your daily driver, and we had parts available, you are more than welcome to drop the vehicle off, and we would add it to our filler list of work. So rather than a dedicated install window, our techs would do their best to get your build done when we have open shop time.
We are happy to help you with your shock rebuild needs. We typically schedule our shock rebuilds for a Wednesday 8 am drop off and depending on the scope of work, we would be looking at a pick-up at the end of the day Thursday. If the shocks need parts that are not standard stocking parts for us, the delivery time could be extended.
If you have us rebuild the front coil-overs on your vehicle, we would always recommend an alignment after the re-installation of the coil-overs. Our alignments run for $175.
To help us better estimate the base cost for you, please let us know the following info:
- Vehicle year, make, and model
- What position the shock(s) is that you want to be rebuilt? (Front, rear, secondary etc.)
- What brand and diameter are the shocks?
- Do they have remote reservoirs, piggybacks, or a standard emulsion shock?
Dual Battery Kits
The SDHQ Dual Battery Kit ensures reliable vehicle starting and extra power for accessories through a failsafe dual battery system, designed for simplicity and peace of mind in remote locations. It features automatic charging control, compatibility with solar additions, and high-quality materials for durability. To learn more about the kit's full capabilities and installation details, click here.
We are accepting applications for our SDHQ Built line of products, which also encompasses a couple of other MFG's in that line, i.e., Switch-Pros & Baja Designs.
If you are interested in becoming a dealer for the SDHQ Built line, please fill out the form, and one of our wholesale team members will follow up with you within five business days.
Customs, Duties, and Taxes
Superduty HQ, LLC (SDHQ Motorsports) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
Currently, we do not offer any sort of sponsorship. Nevertheless, we are happy to help you with your build by getting your parts and answering any questions you may have!
Use #SDHQBuilt, #SDHQ or tag us to be featured on our social media.
SDHQ Military Discounts
Thank you for your interest in SDHQ Motorsports and our current discount programs. Currently we offer two discount programs, both of which offer a discount to be had by you or the opportunity to pay the discount forward to a few great charities! SDHQ wants to show our respect to ALL Active Duty Members, Reserves, AND Veterans who have served our Country. We are more than happy to provide a discount on qualified products as a way of us showing our gratitude for your service!
SDHQ Law Enforcement Discounts
SDHQ wants to thank all of the law enforcement personal that keep our communities safe. We back the BLUE and are more than happy to give active law enforcement personal a discount on eligible products!
Shortages and Discrepancies
We strive to provide our customers with accurate and timely shipments of products. However, in the event of any shortages or discrepancies in the products shipped, we have a five-day report period for our customers to file a claim.
If you receive a shipment that appears to be short or is different from what you have ordered, please follow the steps below:
1. Count the number of packages received and compare it to the number indicated on the shipping label.
2. Check the contents of each package against the packing list provided.
3. If you find any discrepancies, please email us at email@example.com within five days of receiving the shipment. Please provide the following information in your email:
- Order number
- Date of delivery
- Description of the shortage or discrepancy
- Quantity of the missing or incorrect items
4. Our team will review your claim and respond to you within 24 hours with a resolution.